This research investigates whether redirecting children with non-urgent conditions from crowded emergency departments to community healthcare appointments can reduce waiting times. Through program evaluation, stakeholder interviews, and simulation modelling, it demonstrates that carefully designed redirection programs could safely improve patient flow, reduce delays, and enhance care for children and families.

This research advances health equity for neurological patients by improving health literacy, engaging communities through participatory research, and implementing evidence-based healthcare practices. By designing communication around patients' lived experiences, it aims to improve treatment adherence, reduce health disparities, strengthen caregiver support, and create more accessible, person-centered healthcare systems.