This research investigates whether redirecting children with non-urgent conditions from crowded emergency departments to community healthcare appointments can reduce waiting times. Through program evaluation, stakeholder interviews, and simulation modelling, it demonstrates that carefully designed redirection programs could safely improve patient flow, reduce delays, and enhance care for children and families.

This research demonstrates how combining business management and epidemiology can improve hospital infection prevention. Through behavioral interventions, organizational audits, and patient engagement, three initiatives increased hand hygiene compliance by 15%. The work highlights the importance of interdisciplinary thinking, organizational culture, and accountability in creating safer healthcare environments.